Quick Start
1. Visit VGN HUB download page and download the VGN HUB.
2. Connect the 4K dongle to your computer using the original VGN cable or other Type-C cable.
3. Upgrade the firmware of the appropriate mouse to the latest version.
4. Access the settings page to pair the dongle in VGN HUB.
5. Follow the step-by-step instructions of the pairing function to pair the 4K dongle with the appropriate model of mouse.
6. After successful pairing, the 4K dongle indicator light will be on. You can set the polling rate to 4K or 2K in Driver-Matching Mouse-Performance Settings.
Indicator Light
1. The 4K dongle is equipped with an indicator light to indicate the mouse's connection status and battery level.
2. Connection Status:
Mouse sleep/shutdown: The indicator light goes off after a 10 seconds delay.
Mouse connected successfully: The indicator light is on.
3. Mouse Battery Level Display:
100% to 30% battery: The indicator light is green.
30% to 10% battery: The indicator light is yellow.
Below 10% battery: The indicator light is red.
Q&A
Q1. Why can’t my mouse pair with the 4K dongle?
Please check if your mouse model is compatible with 4K dongle. You need to download the latest VGN HUB version and upgrade the mouse firmware to the latest version to pair with the 4K dongle.
Q2. Why does my computer experience lag after setting a high polling rate or why can’t I achieve the calibrated polling rate with the test software ?
High polling rates require specific CPU performance and memory frequency. Computers with lower configurations may experience lag or fail to achieve the preset polling rate.
Q3. Why does my mouse's battery life appear to decrease after setting the polling rate to 4K?
Higher polling rate will increase the power consumption and shorten the life of the mouse, which is a normal phenomenon.
Q4. Can I continue to use the standard 2.4GHz dongle after pairing the 4K dongle?
After pairing the 4K dongle, the standard 2.4GHz dongle is disconnected from the mouse and cannot be used at the same time. If you want to switch back to using the 2.4GHz dongle, you need to re-pair it in the VGN HUB.
8 comments
Poloskuga
Incorrect instructions. You need to do this:
1. Download, install and run VGN HUB.
2. Connect ordinary dongle to your PC.
3. In VGN HUB choose your mouse and update mouse firmware.
4. Connect both 4K and ordinary dongle to your PC.
5. In VGN HUB choose your mouse and press Pair Receiver.
6. Choose 4K receiver and disconnect ordinary dongle.
7. Press Enter, Enter. Press and hold simultaneously wheel and left and right mouse buttons.
Done!
Incorrect instructions. You need to do this:
1. Download, install and run VGN HUB.
2. Connect ordinary dongle to your PC.
3. In VGN HUB choose your mouse and update mouse firmware.
4. Connect both 4K and ordinary dongle to your PC.
5. In VGN HUB choose your mouse and press Pair Receiver.
6. Choose 4K receiver and disconnect ordinary dongle.
7. Press Enter, Enter. Press and hold simultaneously wheel and left and right mouse buttons.
Done!
NK
My 4k Dongle dosent work only keeps connecting and disconnecting when i plug it in to usb-c. and cant update frimware says upgrade failed.
My 4k Dongle dosent work only keeps connecting and disconnecting when i plug it in to usb-c. and cant update frimware says upgrade failed.
Jr
Is there any way to use the 4k dongle and the 2.4ghz dongle at the same time? I am planning to use the dongle on my laptop and use the 4k dongle on my PC.
Is there any way to use the 4k dongle and the 2.4ghz dongle at the same time? I am planning to use the dongle on my laptop and use the 4k dongle on my PC.
melex
guys, help me, my mouse somehow broke. I connected the 4 dongle to the f1 moba, it worked, I didn’t notice any differences from 4k and 1k, so I turned off the 4k, and inserted the flash drive into the pc, and now it didn’t react at all, the computer sees the flash drive, but the mouse doesn’t , what to do?
guys, help me, my mouse somehow broke. I connected the 4 dongle to the f1 moba, it worked, I didn’t notice any differences from 4k and 1k, so I turned off the 4k, and inserted the flash drive into the pc, and now it didn’t react at all, the computer sees the flash drive, but the mouse doesn’t , what to do?
Ilias Abbou
You can also use this link → https://vgnlab.com/pages/vgn-firmware
You can also use this link → https://vgnlab.com/pages/vgn-firmware
Techi
I found a solution if your 4K dongle is not working anymore,
go to the following link https://desktop.vxe.com/download and download the last or older firmware for the 4K dongle.
Proceed to install the firmware with V HUB → Settings → Mouse Firmware Tool
I found a solution if your 4K dongle is not working anymore,
go to the following link https://desktop.vxe.com/download and download the last or older firmware for the 4K dongle.
Proceed to install the firmware with V HUB → Settings → Mouse Firmware Tool
Sardor
Same problem, dongle doesn’t work after updating the firmware
Same problem, dongle doesn’t work after updating the firmware
vlad
When updating the dongle firmware, an error occurred and now it does not work, terrible software, a waste of money!
When updating the dongle firmware, an error occurred and now it does not work, terrible software, a waste of money!